Return Policy

Rooby wants to create a positive impact by giving skincare products a second chance. Returns are a big part of the problem and that is why we ask you to consider this before returning your products.

We hope you are happy with your purchase. If for any reason you are not completely satisfied, you can return your product. Read the conditions below for a simple and fast return.

1. Return period

You have the right to return your order within 14 days of receipt without giving any reason. After this period we unfortunately can no longer accept returns.

2. Returns Policy

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging, including any labels and tags.
  • The product must not have any visible signs of use (unless there is a defect upon delivery).

Please note: Items from the "last chance" corner cannot be returned due to their short shelf life.

3. Steps for Returns

To return your product, follow these simple steps:

  1. Send an email to info@rooby.nl with your order number, the product(s) you wish to return and a brief explanation of the reason for the return.
  2. We will process your mail and create a return. The return label with payment link for the return will be sent to you by mail (check your spam if not received).
  3. Please pack the item securely and send the package to the return address you receive from us.

4. Return Shipping Costs

Return costs at the customer's expense:

Netherlands: 6.95 euros

Belgium/Germany/Luxembourg: 8.95 euros

5. Refunds

Once we have received and inspected the returned item, we will send you a confirmation via email. If the return is approved, the purchase amount will be refunded via the original payment method within a few days. Please take into account any processing times from your bank or credit card company.

7. Questions?

Do you have any questions about our return policy? Feel free to contact our customer service at info@rooby.nl . We are happy to help you!